![]() I Googled their phone number and told the woman I was in the lobby needing a refund. I walked back into the establishment but nobody was at the front desk. ![]() They directed me to get my credit card refunded and reassured me we would figure out an alternative. I then sat down on the porch of one of them and called my friends to let them know what a mess I had encountered. I backed out of the lobby and walked over to 2 nearby hotels but they had no vacancy’s. In the middle of her rant, a male (husband) walked by and also yelled that he didn’t appreciate my lies and said “this is a big deal.” By this point I had evaluated how unstable these people were and I just wanted to leave. I offered more than once to present my service dog’s card, vest and papers but she refused to view them. She went on to say another dog has previously kept other guests awake with its barking which led to a negative review. Her hand’s immediately started shaking and she began to yell that a previous guest had snuck in a dog with fleas and her special needs daughter (who is their maid) could not get rid of them. I arrived Friday and walked my service dog to a grassy area over on the side when a female came running out yelling “no dogs are allowed on the premises.” She assumed I was not a guest there then I gave her my last name for the reservation. The male I spoke with assumed that I was part of a couple to which I replied, “No, just me and a small dog.” I called to confirm said reservation the week before and spoke with a female this time. I made a single reservation at this establishment 1 year ago and my Visa card was charged at that time. Barcelo Bavaro Palace All Inclusive Resort. ![]() Finest Punta Cana By The Excellence Collection All Inclusive. ![]()
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